Philips Support

What are the WiFi requirements for my Philips Home Safety Camera?

Published on 12 March 2024
Your Philips Home Safety camera is only compatible with 2.4 GHz WiFi networks. See below for the minimum network requirements. 

Minimum requirements

  • For optimal performance, it is recommended to place your Philips Home Safety Camera within the WiFi range of the router. The Philips Home Safety Camera should also work with a WiFi range extender, if the network to which the range extender is connected, is a 2.4 GHz network. 
    Minimum requirements: 
  • Indoor 1000 series, HSP1000: 1.2Mbps, 2.4 GHz.
  • Indoor 3000 series, HSP3500: 1.5Mbps, 2.4 GHz.
  • Outdoor 3000 series HSP38000: 1.2Mbps, 2.4 GHz.
  • Wireless Video Doorbell, HSP5300: High resolution 2Mbps, Low resolution: 256Kbps 
  • Indoor 360 camera, HSP5500: High resolution: 2Mbps, Low resolution: 256Kbps 
  • Wireless Spotlight Camera, HSP5800: High resolution: 2Mbps, Low resolution: 768Kbps 

  • Did the above information help? If not, contact us for further assistance.
     
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