Philips Support

I cannot control my Philips Kitchen Device with my NutriU App

Published on 12 October 2023
If you cannot control your Philips Kitchen Device with your NutriU App, find here the possible causes and solutions:
Make sure that your home network is working correctly and that you have an Internet connection available.
  • If you experience connectivity issues, please unplug your Kitchen device
  • Wait 30 seconds until you plug it in again and switch it on. 
  • Make sure your Kitchen device connects to your home network, which is indicated by steady Wi-Fi LED on.
  • Make sure that your kitchen device is pairing with NutriU on your phone. You can check the pairing status in the NutriU app.
  • Your Kitchen device should not be too far away from the router (best case within 1 meter distance).
  • Check, if other appliances are not too close as they are blocking the signal
  • Make sure that your Smartphone is connected to the Internet.
  • If you are using VPN connection, please disable it as this could cause trouble.
  • Close and open the NutriU App.
  • Ensure you have the latest NutriU version installed (check in your App store).
  • Empty the cache of the NutriU App in settings.
  • Delete your paired kitchen device in the NutriU appliance tab and restart the pairing process.
As a last step, you can perform a factory reset of your kitchen device and delete your device from the NutriU app in settings. Then unplug your kitchen appliance and plug it in again. Re-start the connecting and pairing process. 

Please note: Resetting your kitchen device will disconnect it from your home WiFi, and paired smart devices and will delete all personalized content, like saved favorites, from your kitchen device.

If all of the above-mentioned instructions do not help, please contact your local Customer Care for further analysis.
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