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Products

Beardtrimmer series 7000 Vacuum Beard Trimmer

0.5mm precision settings, Self-sharpening metal blades, 60 min use/ 1hr charge, High performance vacuum system BT7501/15

Troubleshooting

My Philips Groomer is not working

If your Philips Trimmer or Hair Clipper is not turning on or performing well, read here the possible causes and our advice on how to solve this issue.

Your groomer is connected to a power outlet

Using an electric device with water can be very dangerous. Therefore, for your own safety Philips waterproof groomers only work when they are uncorded.
Try unplugging your groomer from the main power supply and then switch it on again.
Using Philips Groomer cordless

Groomer is dirty

Your groomer requires regular cleaning to function properly. Hair or debris can get stuck hair in the device and affect its performance.
To clean your groomer, take off the attachments and cutter and clean the area underneath it. A lot of hair can collect there. If your groomer is washable, you can clean this area with water. Do not use soapy water or any cleaning detergents, as this can remove the protective grease on the cutter and effect its performance. Wash and dry the attachments separately before reattaching them to the groomer.
If your appliance is not washable, clean it with the small brush provided with it or use a cotton bud.

Watch the instructional video below as an example to learn how to clean your groomer properly. For more detailed instructions of your particular model refer to the user manual. 

Play Pause

Groomer is not oiled


We recommend oiling your groomer every 6 weeks. You can put a drop of oil on the teeth of the cutting element of your groomer. You can use the oil provided in the packaging or any other sewing machine oil.
Oiling Philips Groomer

The battery of your groomer has run out

It is possible that the battery of your Philips Groomer has run out. We advise you to fully charge your groomer and then try turning it on again.
Note: Charging and running time can vary based on the model of your groomer. Please check your user manual for more information.
In case your appliance works on disposable AA batteries, it might be time to replace them. When replacing the battery, make sure that the + and - poles of the battery point in the right direction. Only use the correct batteries as specified in the user manual. Do not mix different types of batteries or new and used batteries.
If you have tried the advice above but your groomer is still not working contact us for further help.

The information on this page applies to the following models: BT7501/15 , BG3006/15 , BT3201/15 , BT3227/15 , BT3221/15 , BT3215/15 , BT3211/15 , BT3205/15 , BT3203/15 , MG7745/15 , MG3730/15 , MG7715/15 , BT1212/15 , BT1210/15 , BT1215/15 , QT3315/10 , QT4009/15 , QT4003/15 , NT1120/10 , QT3310/15 , QT4018/15 , NT1150/10 , QT4006/15 , BG1024/16 , BG1025/15 , BG105/11 , QG3382/15 , QG3389/15 , QT4001/15 , QT4011/15 , BT9280/15 , QT4000/15 , QG3320/15 , QT4005/15 , QG3250/32 , QT4019/15 , QG3030/10 , QG3190/00 , QG3030/15 , QG3150/30 , NT9110/30 , QG3020/10 , QG3080/10 . more less

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