Philips support

Philips warranty for Health

Smartsleep・ Sleep・ asthma

Philips products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. If you encounter any difficulties while using your product, we recommend that you first consult the user manual or the information in the support section of this website, where (depending on the product type) you may find a downloadable user manual, frequently asked questions, instruction videos or a support forum. In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect during the warranty period, provided that the product was used in accordance with the user manual (e.g. in the intended environment). For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product.

Warranty period

The following table shows the warranty period for various personal care categories:

 

Health

Deep sleep headband

24 months

Deep sleep headband replacement sensors

No warranty

Snoring relief band

24 months

Better sleep program

No warranty

 

This warranty is in addition to your statutory warranty rights. Your statutory warranty rights are not restricted by this warranty from Philips. The replacement or repair of device does not constitute a new warranty.


You may be able to get additional warranty on some products.

  • To qualify for an extended Philips warranty, register your product with your MyPhilips Account within 90 days after purchase.
  • Once registered, you will receive a confirmation email with details of your extended warranty.
  • Please keep yourreceipt along with proof of purchase and the confirmation email safe as proof of the extended warranty.

Warranty conditions

The warranty for each new product begins on the date of purchase. The length of the warranty period varies depending on the product. Refer to the warranty period section to find out the specific duration for your product. A valid proof of purchase is required.


The Philips warranty applies when the product has been handled properly for its intended use as described in the instruction manual. Read the instruction manual carefully before installing or using the product.


Depending on your product and the defect, Philips will identify the best service option for you. The data stored in connected products may be lost when serviced by Philips. We recommend you back up the data before sending the product. Philips will not be responsible for such loss.

What is not included in the warranty?

The warranty does not cover the following:
 
  • indirect or consequential damages, such as loss of time, loss of data, or loss of income;
  • compensation for activities done by yourself, such as regular maintenance, installing firmware updates, or saving data.
     

The warranty does not apply:
 

  • if the proof of purchase has been altered or made illegible;
  • if the model number, serial number, or production date code on the product has been altered, removed, or made illegible;
  • if the product was purchased as faulty stock;
  • if repairs or product modifications have been performed by unauthorized service organizations or persons;
  • if the defect is the result of excessive use outside the intended purpose;
  • if the defect is caused by abuse of the product;
  • if the defect is caused by environmental conditions that are not in accordance with the user manual;
  • if the defect is caused by connecting peripherals, additional equipment, or accessories (including software) other than those recommended in the user manual;
  • if the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation, or water (unless the user manual expressly states that the product may be rinsed);
  • for normal wear and tear, or replacement of consumable parts, such as vacuum cleaner bags;
  • if the product does not function properly because it was not originally designed, manufactured, or approved for use in the country where the product is used, which may occur if you import the product;
  • if the product does not function properly due to problems with access to, or connection with service providers, such as interruptions in the access networks (such as TV cable, satellite or internet), faults on the subscriber's or the correspondent's line, local network fault (cabling, file server, user's line) and faults in the transmission network (interference, scrambling, faults or poor network quality);
  • if the product is defective due to the wear of its parts, which are consumable by their nature; 
  • for non-electrical parts.

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