1
Products

PerfectCare Steam iron

2400 W, 45 g/min continuous steam, 180 g steam boost, SteamGlide Plus soleplate GC3920/24

Troubleshooting

My Philips Steam Iron is leaking from its soleplate

In the unfortunate event of your Philips Steam Iron or Steam Generator Iron leaking from its soleplate, there might be a simple solution. Discover how to solve it yourself.

The Calc-clean light is blinking and/or there is a beeping sound

Your iron needs to be descaled (or the descaling mode is activated).
Find here all descaling information for your Philips iron.

Water has condensed into steam in the hose

This section applies to Steam Generator Irons only:

When you use steam for the first time or if you have not used it for a long time, it can happen that steam condenses into water in the hose

To solve this, hold your Philips Iron away from the garment and press the steam trigger until steam instead of water comes out of the soleplate.

Perfumed water has been used in the iron

If you notice dirty water leaking from the soleplate, it might be that odorized or perfumed water is used in the iron (we recommend not to use any of these water types in our irons, since they are damaging).

We recommend first descaling the iron to find out whether the problem can be solved: Find here all descaling information for your Philips iron.

If your problem is not solved, please contact us for a solution.

Steam has condensed on the board

Sometimes steam condenses on the board cover, particularly when using Irons that produce powerful levels of steam. This can look like your iron is leaking from the soleplate.

Also, a worn out iron board cover could cause this type of condensation as well.

To prevent this you can do the following:

  1. Select a lower steam setting or only use steam during the first ironing strokes and then finish up with dry-ironing strokes.

  2. You can also put an extra layer of felt between the ironing board and the ironing board cover to minimize condensation on the ironing board.

  3. Replace the ironing board cover if the sponge material has worn out.

You have used the steam boost function too frequently.

When you use the steam boost function too often within a short period of time, water can accumulate on the soleplate and leak.

Please continue ironing in horizontal position and wait a while before you use the steam boost function

The temperature is set too low on the dial

This applies only for irons with temperature dial.
When the temperature on the dial is not set to the steam zone (2 dot or above), your iron will not be hot enough to steam. This can cause its soleplate to leak when you activate steam.

Please, make sure to set the temperature to the steaming zone on the dial (indicated in blue color in the image) before activating steam. Then, let iron heat up in heel-rest position for one minute before you resume ironing.

Note: The image is for illustration purposes only and may differ from the dial of specific models.

Philips iron steaming zone in the dial

Remaining water after Calc-Clean

After the Calc-Clean process remaining water may drip out of the soleplate. Do not worry: this is normal.

In this case, dry the soleplate with a piece of cloth.

The information on this page applies to the following models: GC3920/24 , GC3811/80 , GC1920/29 , GC1022/40 , GC4912/30 , GC2048/30 , GC2040/70 , GC1028/20 , GC1026/30 , GC8635/02 , GC4865/02 , GC3720/02 , GC1980/28 , GC1903/21 , GC1960/28 , GC1930/28 , GC1920/28 , GC1920/02 , GC1905/21 , GC2820/02 , GC3620/27 , GC1710/02 , GC2520/02 , GC3330/02 , GC4420/02 , GC1830/02 , GC650/02 , GC8220/02 , GC2840/02 , GC3721/02 , GC1610/22 , GC1621/22 , GC1010/01 , GC1015/01 , GC1115/02 . more less

Not what you are looking for?

Did we answer your question?

If not, contact us.

  \n\n\n