Service and repair

Is your Philips product broken or does it no longer work in line with expectations? If you are looking for manuals, frequently asked product questions or troubleshooting steps, our extensive Support section is there to help. Parts and accessories for Philips products are also available. If these do not solve your problem, you can find information about service centers and FAQs about the process below.

Troubleshooting & repair
Is your product not working as it should? Find the solution here. Please fill in the model number of your product.

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It seems that you have searched for something else than we expected.

Please consider the following suggestions to find your product:

Use the full original product model number (e.g. GC6440, HD9650/90 or HX9351/52).
Searching by name: 'Sonicare Diamondclean', 'Airfryer XXL', 'Oneblade'
Specifically, for electric toothbrushes; toothbrush model numbers contain a '/' (for example: HX9361/62). We suggest you check the product box (model number could be on the bottom) or on your invoice. Some common mistakes; HX680A , HX939B, HX6100 these are the handles or chargers of the toothbrush.
Regarding our electric shavers, trimmers or Oneblades: 'NL9206AD' is the postcode of the factory; the model number is printed near to it. Some examples: S7788/55, QP2620/65, QT4070/41.

Alternatively, search for your product via the categories starting by clicking 'Browse by category'

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Please choose your model based on the last 2 digits of your product number, for example RQ1280/21.

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Find a spare part or an accessory

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Visiting a service center

Visit our Philips Consumer Care if you need help on your Household, Mother and Child Care and Personal Care products.

When visiting Philips Consumer Care, please make sure to bring along the below:

Proof of purchase (Receipt/Tax Invoice)

Philips product (Including accessories)

FAQs

1. My product isn’t working- Can I have it repaired? Is my product covered by a warranty?: In many cases when a product doesn’t perform as you would expect, the problem can be resolved at home through basic troubleshooting.

Please check our online troubleshooting and FAQs to find solutions for the most common issues

If the product does not perform after following the FAQs & troubleshooting steps, Kindly contact with our consumer support team by the following this link.
2. How long is the warranty on my product?: Philips warranties are usually between 12 and 24 months depending on the product you own.

To find the exact warranty period for your product and the relevant terms and conditions, please check our warranty documents by the following this link.
3. What are the Service Charges for out of warranty product?: Please refer this link
4. Where can I find product information?: Information on our current product range can easily be found in the Products section of the Philips website.

(1)You can locate your product by browsing the product catalogue or by entering the model number or name of your product into our search engine .

(2)For after-sales help and advice on using your product / manuals/ FAQs, please choose the Support tab.
5. Where can I purchase spare parts and accessories for my product?: A wide range of spare parts and accessories is available from our Online Shop.please check our spare availablity by the following this link.

If you cannot find the part you are looking for in Philips online shop,Kindly contact with our consumer support team by the following this link.
6. I moved to abroad, how can I claim the warranty here?: Products & services may vary from country to country, please contact your local Consumer Care team to ensure we can provide the best possible service.

To find out how to contact your local Consumer Care team please use this link, choose your country then select Support / Contact.

Country/language can be selected in footer section.
7. I am outside of India, how can I avail service?: Products & services may vary from country to country, please contact your local Consumer Care team to ensure we can provide the best possible service.

To find out how to contact your local Consumer Care team please use this link, choose your country then select Support / Contact.

Country/language can be selected in footer section.
8. Where are the model & serial numbers of my product?: Your product model number and serial number mentioned on the backside of your products,

Model number start with 2 Alphabetes and 4 numeric digits. And serial number is 4 numeric digits.
9. When can I contact consumer support?: Monday to Saturday 09:00 am to 09:00 pm

Sunday 09:00 am to 06:00 pm

Excluding National Holidays

To contact with our consumer support team by the following this link.
10. How can I find an authorized Philips service center?: You may visit our Philips authorized service center by the following this link.
11. How can I check the product genuity?: There is bar code available on product box. You may Scan bar code through Bar code scanner Apps (Android & IOS).

For detailed information you may visit our authorized service center by the following this link.
12. How can I claim the warranty of my product?: You may claim the Philips products warranty on the behalf of product invoice/bill and warranty card.
13. How can I register the product for an extended warranty?: In order to get an extended warranty for the product you have to register the product within 90 days of date of purchase for warranty extension via laptop/desktop. Steps for warranty extension are as under:

1. Go to myphilips or click on the user icon on the top right corner.

2. Fill in all required information and click on 'Create Account'

3. Go to your inbox and verify the email by clicking on the activation link

NOTE: Your MyPhilips account is now active. Go to the next section to register your product.

1. Register product

2. Login by using your credentials

3. Click on “Register product” (right next to your name)

4. Select your product using the search bar or navigator

5. Serial number of trimmer is mentioned on backside of the trimmer (4 digit/ Alphabet), only digits need to fill.

6. Fill all the details and also click on check box on promotional communication to get warranty extended details.

7. Select ‘Register’

Kindly keep the confirmation mail with you along with proof of purchase.
14. How can I avail 50% discount coupon on an extra blade purchase for one blade trimmer?: Kindly follow some steps to get 50% discount coupon code.

1. Sign up in given link and you will receive coupon code in next 1 hour.

2. https://www.philips.co.in/c-m-pe/oneblade-trim-edge-and-shave/myoneblade?locale_code=en_us&remember_locale=en_in

3. After receiving the code, you can visit our spare sale website as link is given below and apply the code for next purchase of replacement blade.

4. https://www.sparessale.com/qp2525/cid-36273685-36273685

Service centre locator

Find the nearest authorised service centre to have your product repaired. The service centre locator helps you to find correct directions and phone numbers.

You can visit our Philips service center locator here

Philips product warranty

Learn more about what's covered under your warranty, warranty policy, period and terms of your product.