My Philips Home Safety Camera is already paired to another account
Published on 15 March 2024
If you are receiving the message "Device is already paired to another account" while trying to pair your camera, find the possible causes and solutions below.
Open the Philips Home Safety app and go to "Profile."
Tap on "Home Management."
Select your "Home".
Under the "Connected Devices" section, tap on the camera you want to unpair.
Tap on "Unpair Device from Home" to unpair.
Please make sure to log in to the Philips Home Safety app using the account you used to pair the camera during the initial setup.
You have two options to achieve this: Share access: Under "Home Management" in your profile, you can share access to your home with friends and family. This allows them to use the camera from their own devices. While those who receive the invitation can create a Philips Home Safety account at that point, please ensure they use the same email address as the one in the invitation. Log in to the same account: Alternatively, you can log in to the Philips Home Safety app on different devices using the same account. This enables you to access the camera from multiple devices seamlessly.
