- On a device connected to your WiFi network, open the settings menu.
- Look for the section that displays WiFi network information.
- The network name may indicate whether it is a 2.4 GHz or 5 GHz network (e.g., "MyNetwork_2.4GHz" or "MyNetwork_5GHz")
Check the frequency band in Wi-Fi properties:
Ensure your computer is connected to your WiFi network.
Open the networks panel from the taskbar (WiFi icon in the bottom right).
Click on ‘’Properties’’ of your connected network.
A new window will open, scroll down to the properties section.
The network band will either say 2.4 GHz or 5 GHz.
Check the channel information of your WiFi:
Ensure your computer is connected to your WiFi network.
Hold down the ‘’option’’ key and click the WiFi icon in the top bar.
Look for ‘’Channel’’, this will either say in the brackets 2.4 GHz or 5 GHz.
If you are unable to find the frequency information using the WiFi settings on your device, try one of the following alternatives:
If none of these steps works for you, please contact our customer support for further assistance.