My Philips Home Safety Camera is paired to another account
Published on 22 August 2023
You can connect your Philips Home Safety Camera to one account at a time. If you wish to pair it with a different account, unpair the camera from the current paired account first. Find the steps to unpair, and more solutions in our article below.
Open the Philips Home Safety app and go to "Profile."
Tap on "Home Management."
Select your "Home".
Under the "Connected Devices" section, tap on the camera you want to unpair.
Tap on "Unpair Device from Home" to unpair.
Please make sure to log in to the Philips Home Safety app using the account you used to pair the camera during the initial setup.
You have two options to achieve this: Share access: Under "Home Management" in your profile, you can share access to your home with friends and family. This allows them to use the camera from their own devices. While those who receive the invitation can create a Philips Home Safety account at that point, please ensure they use the same email address as the one in the invitation. Log in to the same account: Alternatively, you can log in to the Philips Home Safety app on different devices using the same account. This enables you to access the camera from multiple devices seamlessly. Did the solutions above help? If not contact us for further assistance.
