Check if an IP address has been assigned to your TV by pressing [Home] -> [Setup] -> [Installation] -> [Network] -> [View network settings] -> [IP address].

If the number that is displayed on your screen is 000.000.000.000, then the Internet connection between your TV and router/modem is not working.

To fix it, proceed as follows:

If you use a wireless Internet connection, check if your TV is connected to a wireless network by pressing [Home] -> [Setup] -> [Installation] -> [Network] -> [View wireless settings].

If the Status is Not connected, your TV might be too far away from your wireless router. You can lower the distance between your TV and wireless router or set up a wired connection as described in your User Manual to solve the issue. If your TV is within reach of your wireless router but still does not connect to your wireless router (Status is Not connected), try to connect another Internet device, e.g. a laptop, to your wireless router.

If you can access the Internet with this device, contact your Philips helpdesk.

If you cannot access the Internet with this device, contact the helpdesk of your Internet provider/modem/router supplier.

If Status is Connected, then the Internet connection between your wall outlet and router/modem is not working. Check all connections from your wall outlet and modem to the router and restart the modem and router. If the problem persists, contact the helpdesk of your Internet provider/modem/router supplier.

If you use a wired Internet connection or if you use a router, check all cables between your TV, router, modem and wall outlet. Restart your modem and router. If you only use a modem, check all cables between the wall outlet, modem and your TV, and restart your modem.

If the problem persists, try to connect another Internet device, e.g. a laptop, to your router/modem.

If you can access the Internet with this device, contact your Philips helpdesk.

If you cannot access the Internet with this device, contact the helpdesk of your Internet provider/modem/router supplier.

The information on this page applies to the following models: 58PFL9955H/12, 56PFL9954H/98.