The Common Interface (CI) slot on the TV is for the Conditional Access Module (CAM) provided by service operators to

decode pay TV services/channels only and it does not support software update.

If you have any queries concerning the TV, please contact the Philips Consumer Care centre for further assistance or to find more information related to this issue. You can find the contact details on the Consumer Support page.

Make sure you have the model number and the product number at hand when you call us. You find these numbers on the sticker at the back of your device.

The information on this page applies to the following models: 32PFL7762D/12 , 42PFL7762D/12 .