1
Products

Get exactly the support you need
Looking for specific solutions for your product?

I am unable to save the picture and sound settings on my Philips TV

You changed some personal settings, but they were reset after you switched off the TV.

Verify if the TV is set to [Shop] mode. Use the remote control to select: [Setup]>[Advanced TV settings]>[Preferences]>[Location].

Only the [Home] mode allows you to change any preferred settings.

Proceed as follows to activate the [Home] mode:

Steps 1-3

  1. Press the [Home] button on the remote control to access the [Home] menu.
  2. Use the cursor buttons [Up][Down][Left][Right] to select [Setup] and press the [OK] button to confirm.
  3. Select [TV settings] and press the [OK] button.

Steps 4-8

  1. Press the cursor [Down] to select [Preferences] and press the cursor [Right] .
  2. Select [Location] and press the cursor [Right] .
  3. Select [Home] and press the [OK] button to confirm.
  4. Press the [Back] button to exit the menu.
  5. After you have activated the [Home] mode, you need to switch your TV to standby, in order to make sure that the TV completely exits the [Shop] mode.

Other issues

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.