Philips Support

How to minimize issues with my Philips player?

Published on 2017-02-28

A very common cause of device problem is interruption when the device is switched on and off. To avoid this:

  • When the device is being switched on, do not connect or disconnect the USB connection. Wait until the GoGear logo appears and disappears from the screen.
  • When the device is being switched off, do not connect or disconnect the USB connection. Wait until the “Bye!” message appears and disappears from the screen.
  • If the device is connected to the PC, do not disconnect immediately after switching on the device. Wait for a while (about 5 minutes).

Important: Failure to adhere to the above recommendation might result in permanent damage on the device.

The information on this page applies to the following models: SA5DOT02BF/97 , SA5DOT02WF/97 , SA5DOT02PF/97 , SA5AZU04KF/97 , SA4TP408KF/94 , SA4RGA04BF/94 , SA4RGA04RF/94 , SA4RGA04KF/94 , SA4RGA04BF/97 , SA4MIN02RF/97 , SA4RGA04RF/97 , SA4RGA04KF/97 , SA4DOT02BN/97 , SA4DOT02PN/97 , SA4DOT02WN/97 , SA3CNT16K/12 , SA3VBE04BX/94 , SA3VBE16KX/94 , SA3VBE08KX/94 , SA3VBE04RX/94 , SA3VBE04KX/94 , SA3MXX02AX/97 , SA3MXX02RX/97 , SA3MXX02KX/97 , SA3VBE04RH/94 , SA3DKV04KN/02 , SA3VBE16KP/94 , SA3VBE08KP/94 , SA3VBE04KP/94 , SA3VBE04RP/94 , SA3MXX02A/97 , SA3VBE04BP/94 , SA3RGA04RP/94 , SA3RGA04KP/94 , SA3RGA04BP/94 , SA3MXX02R/97 , SA3ARA08K/97 , SA3MXX02K/97 , SA3ARA16K/97 , SA2SPK02S/97 , SA2VBE08S/97 , SA2SPK08S/97 , SA2SPK08K/97 , SA2SPK04S/97 , SA2MXX02K/97 , SA2MUS16S/97 , SA2MUS08S/97 , SA2CAM08K/97 , SA2VBE04K/94 , SA2VBE04K/97 , SA2VBE04R/94 , SA2VBE16K/97 , SA2VBE08K/97 , SA2VBE04S/94 , SA2ARA04K/97 , SA2ARA16K/97 , SA2ARA08KS/94 , SA2ARA08K/97 , SA2RGA02R/97 , SA2VBE04S/97 , SA2SPK04K/97 , SA2SPK02K/97 , SA2RGA04R/97 , SA2RGA02K/94 , SA2SPK04K/94 , SA2SPK02K/94 , SA2RGA02K/97 , SA2RGA04S/97 , SA2RGA04P/97 , SA2RGA04K/97 , SA2RGA02S/97 , SA2VBE04R/97 , SA1MXX02B/97 , SA1VBE02W/97 , SA1VBE02P/97 , SA1MXX08K/97 , SA1MXX04B/97 , SA1VBE08P/97 , SA1MXX04K/97 , SA1ARA08KS/37 , SA1OPS08K/97 , SA1MXX04P/97 , SA1VBE04P/97 , SA1VBE04W/97 , SA1VBE04K/97 , SA1VBE08K/97 , SA1VBE08W/97 , SA1VBE04B/97 , SA1MXX02K/97 , SA1MXX02W/97 , SA1MXX02P/97 , SA1VBE08B/97 , SA1ARA04K/97 , SA1VBE02K/97 . Click here to show more product numbers Click here to show less product numbers

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