Enhancing patient and family centered care
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Strengthening patient care through Ambient Experience at Astrid Lindgren Children’s hospital
Being in a hospital can be frightening and upsetting, especially for children. They are in a strange place and do not know what to expect. This was the challenge that Astrid Lindgren Children’s Hospital in Stockholm, Sweden was facing. They were looking for a pediatric care environment to help lessen the stress of young patients and their families. Philips installed a MRI suite introducing Ambient Experience as well as a KittenScanner, a small scale scanner, used to harness the child’s playfulness and reduce their fear. These solutions contribute to a positive pediatric experience for children, their parents and staff.
This is a good way to sit down withthem, and with the parents. You get a calmer patient; you get better contact with the patient. I can really see the difference."
Mrs. Johansson, Radiography Nurse
Astrid Lindgren Children’s Hospital
Our Approach
Philips deployed a dedicated team that worked with the hospital to plan and deliver the Ambient Experience. Working closely with the hospitals key stakeholders helped Philips to attain key insights. Based on the information gathered from observations and interviews with patients, family, and staff, the Philips team helped create a comfortable, stress-reducing environment by integrating technology, spatial design, and workflow improvements.
Purposefully Designed Healthcare Environment
Ambient Experience integrates architecture, design and enabling technologies, such as dynamic lighting, sound
Results
Since the implementation of Ambient Experience, Astrid Lindgren Children’s Hospital has received positive feedback from patients, families and staff. Demand in the department has increased, due to positive word of mouth about the improved pediatric experience. Patients feel more at ease and have a better understanding of the process. Parents agree that the environment is more pleasant and relaxing. Staff has expressed their appreciation for the new technology, preferring the Ambient Experience MRI suite to other MRI machines.
The Ambient Experience Solution has been so successful that other departments within the hospital are looking into how Ambient Experience can help them improve their patient and family centered care experience.
Meet our team
Werner Satter General Manager Experience Solutions
Werner and his team help hospitals and healthcare systems develop people-centric care solutions to help improve the quality of care delivery. His expertise spans the fields of research, design innovation, new business development, and marketing.
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