Solutions Partnering

Outcome Measurement

What is Philips QuestLink?

QuestLink is our digital solution to collect, process and analyze outcome data such as patient reported outcomes (PROs) and clinical data within your healthcare organization with validated questionnaires.

Outcomes are an enabler for value-based care and deliver relevant input for shared decision making in the doctor's office.

We are convinced that outcome measurement is an effective and practical way to include the patient's voice part of care and monitor the patient throughout the treatment process.

Key features

Online, customizable patient and healthcare provider dashboard

Open library with more than 400 questionnaires in various languages, including all ICHOM Standard Sets

Notifications for high-risk outcomes

Integration with electronic medical records, other hospital systems and external registries, all based on industry standards

A journey towards interdisciplinary care

With QuestLink, you can choose to appoint a core team of three (medical lead, project lead and data analyst) to serve as the driving force behind the interdisciplinary team. One or two patients are selected to provide input on what is important to patients. All other relevant care professionals along the patient journey can provide input and work on improvement initiatives.

Use outcome measurement to solve challenges like these

While your specific services will be versatile and flexible, tailored to your exact needs and goals, here are some of the challenges you can expect QuestLink to help manage:

PROs survey

PROs survey

Collection, processing and analyzing patient reported outcomes

Efficient and practical.

Enable shared decision making in your healthcare organization. Let's get to work on personalized care by sending your patients online validated questionnaires before, during and after their treatment in predefined measurement cycles. PROs provide additional patient-centred data to capture a patient's voice on the impact of the disease and treatment on his life. Use this data during consults to discuss treatment options and make better decisions together.
Remote monitoring

Remote monitoring

Monitoring patients at home

Don't loose track of patients in-between office visits

When patients complete questionnaires at home, it eliminates the white coat effect and captures more measurements over a period where there is usually no data. This can produce a more accurate assessment of their perceived care and allows you to adjust treatments between widely spaced office visits. So, if patients report certain outcomes this could trigger their healthcare professional to proactively reach out, possibly preventing readmission. A strategy that can produce clinically significant improvements in a patient's recovery and also promotes interdisciplinary teamwork. Providing care in settings outside the doctor's office have been linked to improved patient satisfaction and patient engagement in their care plan, and can even reduce the need for in-person office visits.¹

¹ Hwang, K. O., Thomas, E. J., & Petersen, L. A. (2018). Use of home blood pressure results for assessing the quality of care for hypertension. Jama, 320(17), 1753-1754.
Reimbursement

Reimbursement

Moving towards value-based reimbursement

Quality of care and cost efficiency

The global healthcare system is currently experiencing pressure to improve the quality of patient care and control costs. Globally, healthcare is moving from fee-for-service toward value based reimbursement models. The introduction of concepts like Bundled Payments and Population Based Reimbursement require healthcare organizations to get a better insight in the quality of care they are delivering. This is useful information to get insights and continuously improve the quality of care.

Partnering with healthcare organizations helping them in their goals to deliver better care

How 7 Dutch hospitals make value-based care work

Santeon Group, the Netherlands

"This is an unbelievably good concept. By learning from each other, we can really improve care for our patients."

Dr. Yvonne van Riet

Breast surgeon at Catharina Hospital

Solution

Philips partnered with Santeon to help PROs collection and analysis for in breast cancer, lung cancer, and prostate cancer, based on ICHOM standard sets.

Results²

15% reduction in lumpectomy reoperation rates
30% reduction in unnecessary in-patient stays
74% reduction in breast cancer reoperation rates
Standardized improvement cycle for each patient group

² How Dutch Hospitals Make Value-Based Health Care Work. (2018). [paper] Boston: The Boston Consulting Group. Available at: http://image-src.bcg.com/Images/BCG-How-Dutch-Hospitals-Make-Value-June-2018_tcm9-194478.pdf [Accessed 12 Jun. 2019].

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