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    healthcare professionals

    Helping you quickly find what you need

    Customer support for healthcare professionals

    Helping you quickly find what you need

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    Want to speak to a technical or sales representative via phone, or get a mailing address?

    Services requests

    Customer Services Portal – for healthcare professionals only


    Have a non-critical service request? Submit it online 24/7 at our self service portal. Requires user account.

    Consumer product

    Are you looking for support for your consumer product purchase?

    Education and training

    By professional role

    By professional role 
    Get more out of your product investment and continuously enhance your clinical knowledge and skills.

    By clinical application

    By clinical application 
    Clinical application courses for monitoring and imaging systems and software designed to support clinical excellence.

    Browse full catalog

    Browse the full catalog 
    Our catalog contains over 1,700 medical and healthcare education courses and CE learning activities.

    Useful links

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    Documents and resources

    Instructions for use
    Search by modality or product, or use the digital document number to find what you are looking for.

    Product documentation
    User guides and service manuals for the operation and care of your Philips software and products. Requires user account.

    Read articles on latest trends and insights, best practices and clinical cases, application tips and more.

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    Online sales

    Hospital supplies and equipment 

    Shop for supplies and consumables, patient monitors, emergency care, diagnostic ECG, and mother and childcare products. Requires user account.

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    Security and standards

    IT Standards

    Access our complete library of DICOM Conformance and IHE Integration Statements. 

    Product security

    Find security status documentation with product-specific vulnerability updates, as well as current and past advisories. Some documentation requires user account. 

    Compliance programs

    Read about the compliance programs that guide our commitment to quality, innovation, leadership and integrity.

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    Self service portals

    Customer Services Portal – specially for healthcare professionals

    One digital platform for asset maintenance, reporting and management—anywhere, anytime. Requires user account. 

    Technical support for healthcare products

    Consumer image mobile

    For enquiries about Philips Healthcare products in India please contact:

    Sleep and Respiratory Care enquiries:

    1800 258 7678 ( Toll-free) | email: snrc@philips.com | 

    Locate a dealer

    Authorized Channel Partners


    If your Bi-Level Positive Airway Pressure (BiPAP) or Continuous Positive Airway Pressure (CPAP) device is impacted by the Field Safety dated June 14, 2021, we are here to assist you. Please contact us via our toll-free number at 1800 258 7678 or email us at snrc@philips.com. To register your impacted device, click here.


    Medical equipment and solutions enquiries:

    1800-419-8844 (Toll-free) | Mon to Fri , 9AM – 6PM (except National Holidays)


    Customer Service helpline:

    1-800-419-6788(24 x 7) | SMS +91 98409 44855 | email: call.ccc@philips.com

    Factory Authorized Service Centers (FASC) (only for Philips Sleep & Respiratory care)

    Healthcare sales enquiries

    Provider or Healthcare Professional mobile

    Please complete an enquiry form to connect with a sales representative

    Office locations



    Philips India Limited,

    Unit No. 402, 4th Floor, Tower 3, Worldmark, Maidawas Road  Sector -65, Gurugram, Haryana, 122018.

    Kolkata  DLF IT Park


    Philips India Limited,

    3rd Office Tower A, DLF IT Park 08, Block AF, Major Arterial Road New Town (Rajarhat), Kolkata-700156


    Philips India Limited,
    3rd Floor, western block, Sunny Side, municipal door no. 8/17, Shafee Mohammed Road, Rutland Gate, Chennai – 600006


    Philips India Limited,
    Healthcare R&D Centre, 101A, ICC Devi Gaurav Technology Park, Survey No 191-195, Old Mumbai – Pune Highway, Pimpri, Pune – 411018

    Pune -factory

    Philips India Limited,
    Plot no B-79,MIDC Industrial Area ,Phase -2 ( Chakan ), Village Sawardari,Taluka-Khed, Pune -410501, Maharashtra, India


    Philips India Limited,
    1st Floor, Tower C, SmartWorks, Time Square Building, Near Marol, Metro Station, Andheri East Mumbai - 400059


    Philips India Limited,
    Philips India Ltd, Philips Innovation Campus, Manyata Tech Park, Nagavara Bangalore - 560045


    Philips India Limited,
    Unit No 1007 , 10th floor, Manjeera Trinity corporate Kukatpally Hyderabad 50072



    Philips India Limited,
    A216, II Floor, Supth- II complex, Nr old Wadaj Bus Terminal Ashram Road Ahmedabad 380013

    Service request guidance

    Most service requests require a basic set of information in order for our representatives to create a new ticket. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time.
    Please have handy:

    • Serial number
    • Hospital location
    • Name/Surname of the contact
    • Name/Surname of the referral people to be contacted, if different from the contact
    • Short description of the issue

    • Troubleshooting attempted to solve the issue
    • Has Philips technician was already informed about the issue? If yes, we need the name of the technician
    • Any special requirements you might have, for instance, specific day when it is not possible to stop the device to fix the issue, Covid-19 or other access restrictions, etc.

    Frequently Asked Questions

    1. How is Philips addressing Covid-19?

    Our commitment to the mission of improving lives is intensified during these challenging times. In support of health systems and healthcare professionals, we have developed this resource center.

    Learn more

    2. How do I find the status of a Purchase Order?

    • For the status of a part, please call Parts and Tech Support at 800-722-9377. Select option 4, then option 3 for “Parts Ordering, Availability, Pricing and Order Status.”
    • For status of equipment, please call Order Processing at 978-659-7900 or e-mail healthcare.orders@philips.com

    3. What do I do if I need to order parts?

    To order parts, please call Parts and Tech Support at 800-722-9377. Option 4, then option 3 for "Parts Ordering, Availability, Pricing and Order Status."

    4. What do I do if I need to order AED supplies?

    • To order AED supplies, call 1-800-225-0230 and press option 1.
    • You can also e-mail aedsupport@philips.com.
    • To order an AED itself, call the same number (1-800-225-0230) and press option 2.

    5. How do I sign up for training/clinical education?

    • Clinical Education Ultrasound
    • Clinical Education Imaging
              800-813-2781 or  clinical.education@philips.com

            1. CT

            2. IGT

            3. MR

            4. Nuc Medicine

            5. General X-ray

            6. Oncology

            7. All other requests

    6. If I give you a Site ID, can you tell me when I purchased?

    • Yes. Please call campaign management at 800-229-6417.

    We are always interested in engaging with you.

    Let us know how we can help.

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