Customer support for
healthcare professionals
Helping you quickly find what you need
Customer support for healthcare professionals
Helping you quickly find what you need
Want to speak to a technical or sales representative via phone, or get a mailing address?
Customer Services Portal – for healthcare professionals only Have a non-critical service request? Submit it online 24/7 at our self service portal. Requires user account.
*The Portal is not available in countries without a direct presence from Philips Healthcare.
Education and training
By professional role
Get more out of your product investment and continuously enhance your clinical knowledge and skills.
By clinical application
Clinical application courses for monitoring and imaging systems and software designed to support clinical excellence.
Browse the full catalog
Our catalog contains over 1,700 medical and healthcare education courses and CE learning activities.
Useful links
Documents and resources
Instructions for use
Search by modality or product, or use the digital document number to find what you are looking for.
Product documentation
User guides and service manuals for the operation and care of your Philips software and products. Requires user account.
Publications
Read articles on latest trends and insights, best practices and clinical cases, application tips and more.
Online sales
Hospital supplies and equipment Shop for supplies and consumables, patient monitors, emergency care, diagnostic ECG, and mother and childcare products. Requires user account.
Security and standards
IT Standards Access our complete library of DICOM Conformance and IHE Integration Statements.
Product security Find security status documentation with product-specific vulnerability updates, as well as current and past advisories. Some documentation requires user account.
Compliance programs Read about the compliance programs that guide our commitment to quality, innovation, leadership and integrity.
Self service portals
Customer Services Portal – specially for healthcare professionals One digital platform for asset maintenance, reporting and management—anywhere, anytime. Requires user account.
*The Portal is not available in countries without a direct presence from Philips Healthcare.
Contact us
Contact tips
FAQs
Service Request guidance
Technical support for healthcare products
For enquiries about Philips Healthcare products in India please contact:
Sleep and Respiratory Care enquiries:
1800 258 7678 ( Toll-free) | email: snrc@philips.com |
If your Bi-Level Positive Airway Pressure (BiPAP) or Continuous Positive Airway Pressure (CPAP) device is impacted by the Field Safety dated June 14, 2021, we are here to assist you. Please contact us via our toll-free number at 1800 258 7678 or email us at snrc@philips.com. To register your impacted device, click here.
Medical equipment and solutions enquiries:
1800-419-8844 (Toll-free) | Mon to Fri , 9AM – 6PM (except National Holidays)
Customer Service helpline:
1-800-419-6788(24 x 7) | SMS +91 98409 44855 | email: call.ccc@philips.com Factory Authorized Service Centers (FASC) (only for Philips Sleep & Respiratory care)
Healthcare sales enquiries
Please complete an enquiry form to connect with a sales representative
Gurgaon Philips India Limited, Unit No. 402, 4th Floor, Tower 3, Worldmark, Maidawas Road Sector -65, Gurugram, Haryana, 122018.
Kolkata DLF IT Park Philips India Limited, 3rd Office Tower A, DLF IT Park 08, Block AF, Major Arterial Road New Town (Rajarhat), Kolkata-700156
Chennai
Philips India Limited,
3rd Floor, western block, Sunny Side, municipal door no. 8/17, Shafee Mohammed Road, Rutland Gate, Chennai – 600006
Pune
Philips India Limited,
Healthcare R&D Centre, 101A, ICC Devi Gaurav Technology Park, Survey No 191-195, Old Mumbai – Pune Highway, Pimpri, Pune – 411018
Pune -factory
Philips India Limited,
Plot no B-79,MIDC Industrial Area ,Phase -2 ( Chakan ), Village Sawardari,Taluka-Khed, Pune -410501, Maharashtra, India
Mumbai
Philips India Limited,
1st Floor, Tower C, SmartWorks, Time Square Building, Near Marol, Metro Station, Andheri East Mumbai - 400059
Bangalore
Philips India Limited,
Philips India Ltd, Philips Innovation Campus, Manyata Tech Park, Nagavara Bangalore - 560045
Hyderabad
Philips India Limited,
Unit No 1007 , 10th floor, Manjeera Trinity corporate Kukatpally Hyderabad 50072
Ahmedabad Philips India Limited,
A216, II Floor, Supth- II complex, Nr old Wadaj Bus Terminal Ashram Road Ahmedabad 380013
Service request guidance
Most service requests require a basic set of information in order for our representatives to create a new ticket. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time.
Please have handy:
Frequently Asked Questions
- 1. How is Philips addressing Covid-19?
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Our commitment to the mission of improving lives is intensified during these challenging times. In support of health systems and healthcare professionals, we have developed this resource center.
Learn more
- 2. How do I find the status of a Purchase Order?
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- For the status of a part, please call Parts and Tech Support at 800-722-9377. Select option 4, then option 3 for “Parts Ordering, Availability, Pricing and Order Status.”
- For status of equipment, please call Order Processing at 978-659-7900 or e-mail healthcare.orders@philips.com
- 3. What do I do if I need to order parts?
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To order parts, please call Parts and Tech Support at 800-722-9377. Option 4, then option 3 for "Parts Ordering, Availability, Pricing and Order Status."
- 4. What do I do if I need to order AED supplies?
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- To order AED supplies, call 1-800-225-0230 and press option 1.
- You can also e-mail aedsupport@philips.com.
- To order an AED itself, call the same number (1-800-225-0230) and press option 2.
- 5. How do I sign up for training/clinical education?
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- Clinical Education Ultrasound
800-522-7022 - Clinical Education Imaging
800-813-2781 or clinical.education@philips.com
1. CT2. IGT
3. MR
4. Nuc Medicine
5. General X-ray
6. Oncology
7. All other requests
- Clinical Education Ultrasound
- 6. If I give you a Site ID, can you tell me when I purchased?
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- Yes. Please call campaign management at 800-229-6417.
- Yes. Please call campaign management at 800-229-6417.
