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    Patient resources

    Supporting patients and users of Philips products with helpful information and resources.


    Preparing your child for an MRI exam with the Scan Buddy app

    Girl playing with the Philips Scan Buddy app

    An MRI (Magnetic Resonance Imaging) exam provides a wealth of information to your child’s pediatrician. Yet when your child is unaware of the challenges an MRI exam presents, the procedure can be stressful.

    Tapping into the wonderment of this new experience, the Philips Scan Buddy app1 engages your child on his/her level with an easy-to-enjoy cartoon world of scan buddies, so they can undergo the MRI exam with confidence. The app offers a positive distraction for your child to help them feel more in control. Meet the scan buddies. Enjoy the game!

    Click here to download from the Apple Store,3 and here to download from Google Play.4

    A friendly approach to an MRI exam

    The Scan Buddy app1 is a fun mobile app that helps both you and your child become familiar with the MRI procedure in a playful way. Team up with Ollie and friends to find educational videos and games that help you and your child understand the workings of the MRI scanner and the scan process itself. The Scan Buddy app is part of the Pediatric Coaching solution2 and a code is provided by your healthcare provider to guide you through the upcoming examination (to play the app, please enter the code you received from your hospital. The app is available in 25 languages.

    What’s the app all about?

    The Scan Buddy app consists of 4 modules to help you and your child to get familiar with the MRI journey. The app is a 'gamified' app for Apple3 and Android4 devices containing an educational video and games to help children familiarize themselves with the MRI scanner. Lovable Scan Buddy characters playfully guide your child through the MRI scan journey.

    Introduction movie Philips Scan Buddy app - What is MRI?

    Ollie and friends are introduced to help explain and explore. This movie gives an overview of the procedures, steps, spaces and people that your child will encounter. There is also a discussion as to why metal items are not allowed and a chance to hear the unfamiliar sounds of an MRI.

    The MRI Game

    Here, your child helps their favorite Scan Buddy with their MRI scan. First your child removes metal items from the buddy. Once buddy’s on the MRI table, your child will identify the right equipment for the scan such as earplugs, headphones and head coil. As the table slides into the bore, your child must keep their phone or tablet still to help the buddy lie still. While your child practices this, they will hear the MRI sounds.

    Ollie and friend in the Philips Scan Buddy app MRI game

    The Augmented Reality (AR) Game

    Your child will discover the MRI scanner and walk around it using AR. While this is happening, the scanner becomes see-through, and he/she discovers what it looks like when there is someone in the scanner. The exploration of the MRI scanner is further encouraged with a sticker hunt. Each sticker unlocks additional educational material to further de-mystify the machine and process.

    Philips Scan Buddy app – The Augmented reality (AR) game

    The parent information module

    The educational section of this module provides general information about MRI scans to you as a parent/caregiver, including what it is, why it’s needed and how it works. The skills section contains some exercises you can do with your child to further familiarize them with what to expect for an MRI scan – in a manner that fits the age of your child.

    Parent module of the Philips Scan Buddy app

    If your question is not on this page, please send an e-mail to scanbuddy@philips.com for questions about the Scan Buddy app. The Pediatric Coaching support team will assist you further.

    You can download the Scan Buddy app via the Apple Store3 or Google Play4,  by searching for Philips Scan Buddy. Please note that for Android4 devices your device should minimally have version 10 and for Apple devices, version 14. Other operating systems (such as Windows phone) are not supported.

    After installation of the Scan Buddy app, the app will request a 6-digit code to access the contents of the app. This is the code that was provided to you by your hospital. Please store your code carefully, as you will need it, for example when changing the language.

    The Scan Buddy app is part of Philips Pediatric Coaching solution, offered to you by your hospital. Your hospital will be able to provide you with a 6-digit license code to access the contents of the app.

    It is recommended to get started 2-3 days prior to the MRI appointment, to allow for sufficient playing time and to become familiar with all the learning goals.

    The Scan Buddy app provides a fun and engaging way to help your child, and you as a parent or caregiver, to prepare for the exam. It provides an educational video and two interactive games that inform your child about their upcoming MRI procedure. A better understanding of the procedure may increase their confidence and reduce their anxiety with regards to their upcoming scan. Several learning goals are addressed in the Scan Buddy app: Familiarizing your child with the MRI shape and sounds; Informing them about the procedure; Informing them not to bring metal items into the room; Training your child to lie still.

    The Scan Buddy app engages children with a fun, easy-to-enjoy cartoon world of lovable characters designed to inform, calm, and comfort them. The app features three modules, each unlocked by completing a game in the previous module, creating a motivating and engaging experience while teaching children about the MRI process in an appropriate order. Within these modules, your child can explore various games, including three unique scenarios in the MRI game and five in the Augmented Reality game, each representing different scan types with associated procedures, equipment and sounds.

    In the Scan Buddy app there is an adult module. This adult module provides additional information about the MRI procedure. It also includes tips and additional games on how you can help your child prepare for the upcoming scan.

    Language used, and information provided in the adult module, is not adjusted to the developmental age of children. By asking for a calculation, a barrier is provided to the information. Also, it includes a reset function that puts the app back to default settings, which should not be hit by mistake.

    The Scan Buddy app is currently available in 25 languages including English, German, Dutch, Spanish, French, Portuguese, Italian, Swedish, Finnish, Norwegian, Danish, Greek, Turkish, Arabic and Hebrew. NEW: Bahasa Indonesia, Simplified Chinese, Czech, Japanese, Hindi, Hungarian, Malay, Polish, Ukrainian and Russian.You can change the language by following these steps:
    1. Access the adult module
    2. Complete the calculation
    3. Go to: Settings
    4. Select: Reset settings
    5. You can now select a language of your choice.
    Note: You need to re-enter the 6-digit code to complete installation.

    A subsequent module can only be unlocked after the prior one has been completed. This is to allow your child to learn about the procedure in the right sequence and become familiar with the learning goals in the right order. After completing a module, the next one will be unlocked. Once a module is unlocked, you can refer back to it at any time.

    Please take the following steps:
    1. Check to see if your device is listed below to ensure your device is compatible with Augmented Reality games
      • Apple
      • Android
      • If your device is not listed, it is not compatible with AR games
    2. [Apple devices only] Check to see if there was a new iOS version since you installed the app. The Augmented Reality functionality may be impaired. If that is the case: 
      1. Remove the Scan Buddy app from your Apple device
      2. Turn off your Apple device, when the device is completely off, turn it back on
      3. Go to the Apple App Store and reinstall the Philips Scan Buddy (Note: you will have to re-enter the 6-digit code)
    3. If the issue is not resolved, check the following items:
      1. Is the camera blocked? (e.g., phone cover)
      2. Is the surface that you point your phone to flat?
      3. Is the surface large enough to project the MRI Scanner and allow the child to walk around?
      4. Are there some objects in your room, for the Augmented Reality module to recognize the environment?
      5. Is there sufficient light?

    Internet connection is needed to download the app and at first opening of the app. After that the app can be played offline. Every time you open the app, the app will use internet connection to search for updates, but in offline mode, it will use the latest version of your app.

    No personal data will be collected in the Scan Buddy app.

    If your question is not on this page, please send an e-mail to scanbuddy@philips.com for questions about the Scan Buddy app. The Pediatric Coaching support team will assist you further.
    Footnotes
    1. To play the app, please enter the code you received from your hospital.
    2. The Scan Buddy app is part of the Pediatric Coaching solution and a code is provided by your healthcare provider to guide you through the upcoming examination. To play the app, please enter the code you received from your hospital.
    3. Apple is a trademark of Apple Inc.
    4. Android is a trademark of Google LLC.
    Disclaimer
    Results are specific to the institution where they were obtained and may not reflect the results achievable at other institutions. Results in other cases may vary.