Customer Services Portal

Customer Services Portal

Experience service at your fingertips

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The online portal that allows you to manage the performance and maintenance of your equipment serviced by Philips. Anytime, anywhere you want. 
 

Reliable and useful insights into the performance of equipment, as well as an accurate maintenance status, are very valuable for hospitals and clinics these days. The Customer Services Portal supports you with organizing, planning and managing your maintenance activities and lifecycle management activities online. 
Customer Services Portal demo
Watch the customer services portal demo and see how to streamline workflow, view contracts and gain detailed reporting virtually anytime, and from anywhere.

Top features

magnifier-digital
At a quick glance, you can determine a product status by modality, contract, warranty and locations.
touch
Easily enter new work orders and track current and historical data.
24-hours
24/7 access to reports, contract details, and your inventory. New cases can also be easily entered after working hours.

Login to the portal

 

Access the management platform, monitor your service requests and review your assets.

Don't have an account?

 

Contact us to request access or answer questions about your account (available in selected countries only).

Powerful benefits

Powerful features

Continuously improving
Continuous improvement
Improvements to contract details, visibility to pool of parts and labor, and search enhancements
Streamline workflow
Streamline workflow
Centralized visibility into your assets details helps to streamline your workflow
Comprehensive reporting
Comprehensive reporting
Streamline workflow with better decision-making with tools to build view and download reports
Convenient access
Convenient access
Now you can manage your Philips healthcare equipment and informatics software in one place
Total service case management
Total service case management
Create new service cases, check the status of existing cases and view all service activities at a glance
View your contracts
View your contracts
All your contracts, all in one place with up to the minute details
Always there, always on
Understanding your needs, designed for you
Based on customer feedback each release of the Customer Services Portal delivers opportunities for even greater control over system uptime and productivity
Understanding your needs, designed for you
Always there, always on
Available 24/7, regardless of where you are located, the Customer Services Portal helps you to see which of your organization’s assets are up and running – or order service for one that's not

Why choose the Customer Services Portal?

Customer testimonial: Erik Dupont

Customer testimonial Erik Dupont

 

Erik Dupont, Medical physicist at Zeeland University Hospital, uses Customer Services Portal to drive operational efficiency, predict lifetime of equipment and reduce downtime at the same time.

 

Watch video

The Service Portal is a tool that extends the communication with Philips. We see it as a tool to get rid of time wasting procedures. It improves the information flow and it helps getting data from service."

- Erik Dupont, Medical Physicist, Zeeland University Hospital, Denmark

Discover the new Customer Services Portal - Training videos

Training video #1 - Walkthrough
Training video #2 - Cases

Frequently Asked Questions 

General questions about the Philips Customer Services Portal

Questions about the use of the Philips Customer Services Portal

What's trending

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