Maintenance Services

For your imaging systems and equipment

We offer a broad range of maintenance service agreements to meet your priorities and technologies. To give you flexibility.

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Customer Services Portal

Customer Services Portal


With our Customer Services Portal all of the moving pieces of your imaging inventory just got easier. And it comes with every Philips Equipment.

Managed Maintenance Services

Our service capabilities:

Extended support

You have access to our broad and stable network of almost 7,000 diversely skilled engineers worldwide Your operations benefit from their decades of experience and know-how and the latest service innovations. Our technical experts also serve as trusted advisors to help you simplify operations and streamline workflow, so you have more time to focus on your patients.

When an issue occurs, we know you need fast answers to your questions. At Philips we are changing the way service is delivered to you with our new seven-day Customer Service Solution. We’ve extended our technical helpdesk from Monday through Sunday so you get support when you need it. Seven-day support is available as standard to direct contract customers.*


*Requires minimum Right Fit contract. Conditions apply. Offerings are available in selected countries and for selected products only. Please contact your local Philips representative.

Global infrastructure & expertise, locally delivered

No matter what your strategic priorities or service needs, you can expect a great service experience, open communications, and a hands-on partnership with Philips. Benefit from our expertise and in-depth knowledge across the healthcare spectrum. Extend your reach through Philips and our established

third-party networks.

Increase uptime through proactive remote support

Philips Remote Services helps you make the most of your Philips and non-Philips imaging with zero unplanned downtime and technical as well as clinical support by experienced experts. By selecting Remote Services you’ll receive proactive monitoring so that many system issues can be identified, diagnosed, and fixed without interrupting your busy schedule – before they impact patient care. Sophisticated security features provide protection for your networks, medical systems, and patients’ privacy.

Parts delivery

With Philips, you can be sure of round-the-clock technical parts expertise and next-day parts delivery. Our Service supply chain fulfills a million customer orders for some 100 countries per year for our healthcare business alone.

Your healthcare operations are supported by three central warehouses (Regional Distribution Centres) and an additional 60+ Forward Stocking Locations allowing for local stocking in North America, EMEA, and Asia Pacific. As recognition of our performance, we won the TSIA Star Award for Excellence in Service Supply Chain in 2011. We plan ahead to keep you running at maximum system availability.

"Having the service contract is fantastic because I can relax and know that there will be a machine functioning to do the job. It’s reassuring."


Mrs. Angela Nel, Practice Manager at Dr TJ Nel Inc radiology - Wits University

Donald Gordon Medical Centre, Johannesburg, South Africa

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The information on this website is intended for healthcare professionals.