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Recent success

A strategic approach to designing an exceptional patient care environment

Philips takes a strategic healthcare design thinking approach to create innovative and efficient patient care environments. Based on decades of world-class design innovation, our design consultants integrate with data analysts and key stakeholders to deliver solutions with an exceptional experience for patients and staff.

Our consultants take a holistic approach to the healthcare experience, taking into account clinical, operational and experiential aspects. Various tools and methodologies are used to develop design recommendations that support clinical efficiency and help enhance the experience for patients, family and staff.

Exceptional patient experience

Learn how design thinking played a key role in redesigning the Broward Infusion Center

Insights will be prioritized and translated into customized, meaningful environments that can:

 

  • enhance patient and staff satisfaction
  • increase operational efficiency
  • optimize clinical workflow

StrategicDesign room interior
StrategicDesign

An innovative approach

Blue bulb

Strategy Formulation

Strategic Business plan

Understand the market

Select Location

Check feasibility

Financial Model

Field Research

Operation Model

Clinical Configuration

Persona Creation

Patient Journey

Establish Work Flow

Orange bulb

Design

Space Program

Master Plan Options

Concept Design Options

Schematic Design

Interior Design

Tender Documentation

Construction Documentation

MEP Design

Structural Documentation

BIM & Virtual Reality

Green bulb

Project Management

Planning & Monitoring

Value Engineering

Quality Audits

Safety Audits

Light blue bulb

Operations and productivity

Work flow optimization

Infrastructure advisory

Pre-commissioning support

Operational improvement

Clinical Process improvement

Hospital Consultancy

Hospital consultancy

Strategic Business plan

Understand the market

Select Location

Check feasibility

Financial Model

Field Research

Operation Model

Clinical Configuration

Persona Creation

Patient Journey

Establish Work Flow

Design

design

Space Program

Master Plan Options

Concept Design Options

Schematic Design

Interior Design

Tender Documentation

Construction Documentation

MEP Design

Structural Documentation

BIM & Virtual Reality

Project Management

project management

Planning & Monitoring

Value Engineering

Quality Audits

Safety Audits

Operational Consultancy

operational consultancy

Work flow optimization

Infrastructure advisory

Pre-commissioning support

Operational improvement

Clinical Process improvement

A strategic approach: Our consultants collaborate with clinical teams to gather insights and work towards insightful solutions.

 

  • Assessment: A department or facility is assessed in terms of layout, clinical workflow, and performance. Market demands, qualitative and quantitative data, and patient and staff insights are gathered and analyzed for metrics-based change recommendations.
  • Experience flow mapping: Our unique and structured approach provides an insights-based view of the patient journey and clinical processes and graphically identifies areas of concern and opportunities for clinical and operational improvement.

A co-create methodology to inspire collaboration and innovation

StrategicDesign co-create methodology

The Philips co-create methodology is an iterative, people-centric, and multi-disciplinary approach to creative innovation and problem solving. Based on a mindset of collaboration, it extracts thoughts, intentions, and creative ideas via a facilitated workshop.
 

Active participation is garnered from physicians, patients, healthcare management, and other stakeholders. Co-creation is ideal for addressing complex, multi-stakeholder challenges in healthcare.
 

  • Discover: Explore insights and try-out ideas at an early stage
  • Frame: Define the opportunity and an improved future-state
  • Ideate: Use creative thinking to identify solutions, select the most relevant, and create a shared understanding
  • Build: Simulate situations, experiences, and behaviors to test hypotheses

StrategicDesign hospital reception
StrategicDesign nurse station

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