Experience solutions

Strategic Design

Recent success

  • NPS scores doubled to 84%

    Customer story

    NPS scores doubled to 84%

    Learn more
  • People-centered care for proton therapy patients

    Customer story

    People-centered care for proton therapy patients

    Learn more

A strategic approach to designing an exceptional patient care environment

Exceptional patient experience
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Learn how design thinking played a key role in redesigning the Broward Infusion Center

Philips takes a strategic healthcare design thinking approach to create innovative and efficient patient care environments. Based on decades of world-class design innovation, our design consultants integrate with data analysts and key stakeholders to deliver solutions with an exceptional experience for patients and staff.

Our consultants take a holistic approach to the healthcare experience, taking into account clinical, operational and experiential aspects. Various tools and methodologies are used to develop design recommendations that support clinical efficiency and help enhance the experience for patients, family and staff.

Insights will be prioritized and translated into customized, meaningful environments that can:

 

  • enhance patient and staff satisfaction
  • increase operational efficiency
  • optimize clinical workflow
StrategicDesign room interior
StrategicDesign

An innovative approach

Blue bulb

Hospital Consultancy

Strategic Business plan
Understand the market
Select Location
Check feasibility
Financial Model
Field Research
Operation Model
Clinical Configuration
Persona Creation
Patient Journey
Establish Work Flow
Orange bulb

Design

Space Program
Master Plan Options
Concept Design Options
Schematic Design
Interior Design
Tender Documentation
Construction Documentation
MEP Design
Structural Documentation
BIM & Virtual Reality
Green bulb

Project Management

Planning & Monitoring
Value Engineering
Quality Audits
Safety Audits
Light blue bulb

Operational Consultancy

Work flow optimization
Infrastructure advisory
Pre-commissioning support
Operational improvement
Clinical Process improvement

Hospital Consultancy

Hospital consultancy
Strategic Business plan
Understand the market
Select Location
Check feasibility
Financial Model
Field Research
Operation Model
Clinical Configuration
Persona Creation
Patient Journey
Establish Work Flow

Design

design
Space Program
Master Plan Options
Concept Design Options
Schematic Design
Interior Design
Tender Documentation
Construction Documentation
MEP Design
Structural Documentation
BIM & Virtual Reality

Project Management

project management
Planning & Monitoring
Value Engineering
Quality Audits
Safety Audits

Operational Consultancy

operational consultancy
Work flow optimization
Infrastructure advisory
Pre-commissioning support
Operational improvement
Clinical Process improvement

A strategic approach: Our consultants collaborate with clinical teams to gather insights and work towards insightful solutions.

 

  • Assessment: A department or facility is assessed in terms of layout, clinical workflow, and performance. Market demands, qualitative and quantitative data, and patient and staff insights are gathered and analyzed for metrics-based change recommendations.
  • Experience flow mapping: Our unique and structured approach provides an insights-based view of the patient journey and clinical processes and graphically identifies areas of concern and opportunities for clinical and operational improvement.
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A co-create methodology to inspire collaboration and innovation

StrategicDesign co-create methodology

The Philips co-create methodology is an iterative, people-centric, and multi-disciplinary approach to creative innovation and problem solving. Based on a mindset of collaboration, it extracts thoughts, intentions, and creative ideas via a facilitated workshop.
 

Active participation is garnered from physicians, patients, healthcare management, and other stakeholders. Co-creation is ideal for addressing complex, multi-stakeholder challenges in healthcare.
 

  • Discover: Explore insights and try-out ideas at an early stage
  • Frame: Define the opportunity and an improved future-state
  • Ideate: Use creative thinking to identify solutions, select the most relevant, and create a shared understanding
  • Build: Simulate situations, experiences, and behaviors to test hypotheses
StrategicDesign hospital reception
StrategicDesign nurse station