I am unable to save the picture and sound settings on my Philips TV Published on 2016-12-29 You changed some personal settings, but they were reset after you switched off the TV. Verify if the TV is set to [Shop] mode. Use the remote control to select: [Setup]>[Advanced TV settings]>[Preferences]>[Location]. Only the [Home] mode allows you to change any preferred settings. Proceed as follows to activate the [Home] mode: Steps 1-3 Press the [Home] button on the remote control to access the [Home] menu. Use the cursor buttons [Up][Down][Left][Right] to select [Setup] and press the [OK] button to confirm. Select [TV settings] and press the [OK] button. Steps 4-8 Press the cursor [Down] to select [Preferences] and press the cursor [Right] . Select [Location] and press the cursor [Right] . Select [Home] and press the [OK] button to confirm. Press the [Back] button to exit the menu. After you have activated the [Home] mode, you need to switch your TV to standby, in order to make sure that the TV completely exits the [Shop] mode.