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Products

Garment Steamer

1600W, 32g/min, 3 steam settings, 1.6L Detachable tank GC514/40

Troubleshooting

The head of my Philips stand garment steamer drips water

If the head of your Philips Stand Garment Steamer drips water, please read our troubleshooting advice below to solve this.

The head and/or hose is in a horizontal position

When the hose of your Philips Stand Garment Steamer is in a horizontal position, there might be condensation in it that cannot flow back into the water tank, and this might cause the head to drip water.

In this case, please lift the head of your stand steamer up in order to allow condensation to flow back to the tank. At the start of a steaming session, set the steam setting to be in MAX mode.

After this, hold the steamer head away from the garment and press the steam trigger for 10 seconds to release the initial gush of water droplets.

Note: The solution above does not apply to GC625, GC626, GC627 models.

The hose is forming a U shape

When the hose of your Philips Stand Garment Steamer forms a U-shape, condensation in it cannot flow back into the water tank, and this can cause the head of the garment steamer to drip water.

In this case, lift the head of your stand steamer up to straighten the hose vertically.  In this way, condensation can flow back into the tank.

At the start of a steaming session, set the steam setting to be in MAX mode. After this, hold the steamer head away from the garment and press the steam trigger for 10 seconds to release the initial gush of water droplets.
 

Heavy usage

Please note that the solution in this section only applies to Philips Steamers with AirStretch technology (these steamers have a grill in the head as shown in the image below).

If you have been using your stand steamer heavily for a long time, this can cause water condensation. If this happens, water will drip from the head.

To solve this, first let your steamer cool down. Then, remove the grill and press a dry cloth against the black surface to remove the condensed water.

Did these solutions not help to solve the issue? Please contact us for further assistance.
Grill in a Philips Garment Steamer

The information on this page applies to the following models: GC514/40 , GC504/35 .

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