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Products

Handheld garment steamer

1000W, up to 20 g/min, Vertical Steaming, 60ml non detachable water tank GC300/20

Troubleshooting

My Philips garment steamer does not produce steam

When your Philips Garment Steamer (handheld or stand steamer) does not produce steam, there could be several causes. Learn more here.

First time usage

The first time you use your garment steamer, it might not produce steam right away as there is no water in the system yet. Do not worry, this is normal and will only happen the first time you use it.

Please, press the steam trigger for one minute. This will promote water circulation and the production of steam.

The steamer has not heated up sufficiently

Your garment steamer needs to heat up heating before steaming. Allow it to heat up for 45 to 60 seconds before using it (the steam-ready blue light will be flashing).

When the steamer has heated up and is ready for use, the blue light will stop blinking.

The following applies to models GC625, GC626 and GC627:

During start up: If the power button is flashing, wait for 90 seconds for the steamer to heat up. You can then press the steam trigger. 

During steaming: If the power button is flashing, the steamer has switched to the auto shut off mode. Press the power button to get the steamer to heat up again. Once it has heated up, press the steam trigger. 

There is no water (or low water level) in the tank

If the tank is empty, your Philips Garment Steamer will not be able to produce steam.

Please, refill the water tank.

The water tank is not inserted properly

If the water tank is not properly inserted, your garment steamer might not be able to produce steam.

Please, remove the water tank and insert it again correctly.

There is condensation in the stand steamer's hose

When you hold your Philips Garment Steamer horizontally, condensation is created in the hose and this can block the steam flow. Due to this, your garment steamer could stop steaming or could start steaming intermittently.

To solve this, lift up your stand steamer’s head to straighten the hose vertically and hold your steamer in an upright position: This will allow any condensation and steam to flow again. After this, your stand steamer should steam again.

Too much scale has built up in the stand steamer

When scale builds up in your Philips Stand Steamer, it might not be able to produce steam.
Please, perform de-calc process detailed in the following lines:

1) Switch off and unplug your stand steamer and allow it to cool down for an hour.

2) Bring the steamer to a sink.

3) Locate the de-calc knob (you will find it on the lower area of the water tank).

4) Turn the de-calc knob anti-clockwise to unlock it.

5) Pull the de-calc knob out and let the water drain.

6) Once all water is drained, push the de-calc knob back in and turn it clockwise to lock it.

The handheld steamer is held horizontally

(Note: The following does not apply if you own a 2-in-1 Philips Steamer)

Your Philips Handheld Steamer is designed to be used vertically. When it is positioned horizontally, the water from the tank might not flow freely.

To prevent this, please hold your handheld steamer vertically while using it.

Trigger not activated or steamer deactivated

The following information applies to steamer models GC625, GC626, and GC627:

(a) For manual steaming, hold the steam trigger for steaming (see figure)

(b) For automatic steaming:
  • During start up: Activate steam by double tapping the steam trigger (see figure)
  • During steaming: After 10 minutes of usage, the steamer automatically switches to the shut-off mode. Double tap the steam trigger to reactivate auto steaming. If you want to deactivate auto steam, single tap the steam trigger (see figure). 

The information on this page applies to the following models: GC300/20 , GC360/30 , GC514/40 , GC310/07 , GC330/45 , GC504/35 . more less

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