Sonicare HealthyWhite+ Sonic electric toothbrush

Sonicare HealthyWhite+ Sonic electric toothbrush

2 modes, 6 customizable settings, 1 brush head HX8911/04

Troubleshooting

My Sonicare toothbrush vibrates less/is less powerful

Our Philips Sonicare electric toothbrushes are made to last a very long time. If the performance deteriorates, you can often mend it yourself. Find out how.

Is your Philips Sonicare toothbrush fully charged?

Before proceeding to the following solutions, make sure that your toothbrush is fully charged.

The Easystart feature on your Sonicare toothbrush may have been activated

To determine this, place the handle in a plugged charger base and press the on/off button firmly. If you hear one beep, the Easystart feature has been deactivated. When you use the brush in this condition the brush will be working at its full power level. If you hear two beeps the Easystart feature has been activated, and you will feel less power.

Is it in the right mode?

If your toothbrush has more than one mode of operation, you may have activated a different mode with a different brushing action.

Time to replace your Sonicare brush head

Old worn brush heads can also seem to be less effective or powerful in their brushing action. If your brush head has been in use for more than 3 months, it should be replaced with a new one.

The information on this page applies to the following models: HX8911/04 , HX9351/04 , HX9361/67 , HX6311/07 . more less

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